HP Gas
DELAY / HARASHMENT

Complaint Information

Reference No. 11070330

Reported By Consumer

Registration Date 13-01 16:16 Closed Date 17-01 15:45

Distributor ANNAPURNA GAS A (19556900)

Status Reopened

Subject delay

Description I have call on 27/121 for booking refill, refused by the staff say you can book refill after 04/01 then I booked refill as per instructions on New Tel. NO. 8888823456 on 04/01 and my waiting list no.is 200104 but till today I have not received Gas refill. please look the matter and why this type of delay..

Complainant

Name RAMESH LADWANI

Consumer No. 607022 Distributor ANNAPURNA GAS A (19556900)

Address C-2/324, DEWAN APT. NO.3 CHS LTD.,

Town BASSEIN State MAHARASHTRA

PinCode

Landline 9869830368 Mobile 9657388788

Email kramesh2265@gmail.com

Action History

K..M.KHAKHADIYA (004913) - 14/01 12:17 PM

Forwarded:

To: annpurna.thane@hpgas.hpcl.co.in,

Message:

For necessary action.

&&&&&&&&&&&&&&

Complaint No: 11070330

Complainant Name: RAMESH LADWANI

Complainant ConsumerNo.: 607022

Email: kramesh2265@gmail.com

Phone: 9869830368 9657388788

Distributor: ANNAPURNA GAS A (19556900)

From: K..M.KHAKHADIYA (004913)

Subject: delay

Description:

I have call on 27/121 for booking refill, refused by the staff say you can book refill after 04/01 then I booked refill as per instructions on New Tel. NO. 8888823456 on 04/01 and my waiting list no.is 200104 but till today I have not received Gas refill. please look the matter and why this type of delay..

Action Taken:

&&&&&&&&&&&-

RAMESH LADWANI 13-01 16:16

Status: New

Remarks:

delay

&&&&&&&&&&&&&&

K..M.KHAKHADIYA (004913) - 17/01 03:44 PM

The distributor has confiremd that refill will be delivered to you on today.

RAMESH LADWANI - 17/01 05:03 PM

Dear Khakhadiya Sir Thanks for attending complaint but today up to 5.00pm I have not received reffil and 4-5 times I phone called vasai HP Dealer office. why this type of Harrashment is given by the delivery persons to customer

THIS IS THE TRUE STORY... AGAIN I MENTION THAT THE ABOVE INCIDENT HAPPENED I HAVE CALL HP CUSTMER CARE CENTRE IN MUMBAI BY 11.30AM, THEN SPOKE WITH MR.KHAKHADIYA BY 11.35AM... THEN ALSO SPEAK WITH REGIONAL SALES MANAGER MR.VINOD KUMAR AND HE ASSURED ME THIS TYPE OF INCIDENT NOT HAPPEN IN FUTURE.

BUT TILL TODAY 2.00PM THE PROBLEM IS NOT SOLVED.

Company: HP Gas
Country: India
State: Maharashtra
City: Thane

  <     >