HYUNDAI / DSC HYUNDAI
Non receipt of RC book

This problem is not solved yet.

There was no action from your end. So as a last try, we called your dealer DSC Hyundai and spoke with the Manager Mr. Jayachandran. He had assured that the RC book would be given latest by today morning. There was no call from them. He doesn't pick up the call either.

Action from your end is also pathetic. You have this problem for more than 10 days and no action. The least we expect is a one liner reply.

This kind of service is not expected from a company like "Hyundai"

Please note that this is a serious issue and don't take this lightly.

Regards

PRadeep

On Thu, Jan 27 at 1:22 PM, Pradeep wrote:

Dear Sivakumar

Please reply on the action taken

Regards

PRadeep

On Tue, Jan 25 at 10:48 AM, Pradeep wrote:

Dear Sivakumar

Thanks for the reply.

The dealer name is DSC Hyundai motors, Chennai.

Also I had forgot to mention in the previous mail that the name of the banker should be "HDFC LTD" and not HDFC Bank. I had mentioned the same to Mr. Srinivasan. He said he will take care which I am not sure. Please ensure that this is done.

Regards

PRadeep

On Tue, Jan 25 at 8:14 AM, Sivakumar K D wrote:

Sir,

Please let us know the dealer name

Thanks & Regards

Sivakumar KD

AM - SRO - SSI Team

Hyundai Motor India Ltd

From: Pradeep [mailto: pvrpradeep@gmail.com]

Sent: Friday, January 21 2:44 PM

To: sales@dschyundai.com

Cc: cr@hmil.net

Subject: Non receipt of RC book

I had got i20 (TN-10 AB-2401) delivered on 01/10. I was told that the RC book will be ready in 20 days and that there will be a call from the concerned person so that it could be collected.

I regret to say that we have not received the same till date.

I had started to follow up after 30 days with one Mr. Srinivasan and he had told that there was some 'data error' and the same is under process and we will receive the same within one week. When I called after a week he asked to wait for just two days and it will be ready. This process went on and on and on...

Every time the standard reply was - 'Data Error'

Finally, there was a different answer on 13/01. The RC book is ready and has to be signed. Since it was pongal holidays it will be given on 18/01 positively.

I had called on 20/01 and again the same old reply came from this person - 'data error' and he would definitely give the RC book on 24/01.

I DO NOT UNDERSTAND WHAT THE REAL PROBLEM IS.

Later I spoke with a Customer service person named Mr. Immanuel. He had assured that he would call me today (21/01) morning and let me know. I didn't get any call from him. When I called he said that he had checked with the concerned department and they had told that it will take a week's time. When I asked what was the problem he didn't have an answer.

It is now exactly 113 days since I took the delivery of the car. How long do you expect me to wait?

I have waited so long so let me wait for two more days. If I do not get the RC book on 24/01, I will have to take this to the next level

PRadeep

Company: HYUNDAI / DSC HYUNDAI
Country: India
State: Tamil Nadu

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