Hyundai Motor India
Brand new car with 800 km

Hi,

This is Kapil Bansal and loyal customer of Hyundai wherein I bought Hyundai Verna in month of May from Shreenath Motors.

However this time I bought brand new i10 SPORTZ (O) 1.2 FL BSIV from Hyundai Motor India Ltd direct company showroom – Hyundai Motor Plaza located at Ground Floor, Unit No. 1, 2, Prathamesh Building, 11/12 Senapati Bapat Marg, Near Phoenix Mill, Lower Parel, Mumbai – 400013, Tel: 022-66179200. The issue is as follow:

1. The brand new car is already 800 Km driven

2. It has multiple scratches at the back and front

3. There is no plastic sheets on the seats

4. The wheel alignment is left inclined

5. The power steering and brakes have delayed response time

6. The day I came to get the delivery the audio system crashed due to lose connection

7. Also during the delivery, I and my mother weren’t handled properly. We were asked to move from our seat where we were sitting patiencely for 30-45 mins (waiting for people to get the things on order) as they have to move some car inside showroom without politely asking or offering another place to sit

8. We were told to get the car by Mayur/Arun in the morning and I have informed Mayur/Arun – customer care representative that since my wife (Swati Bansal – under whose name we have purchased this car is admitted to Lilavati hospital due to child delivery) we would be coming to pick up at 5:00 pm. Also it was clearly mentioned in the delivery status that Swati Bansal I10 is to be delivered at 5:00 pm

a. there was no one to entertain us,

b. we had to wait for 1 hours till sometime came and he wasn’t informed of the situation

c. the RC receipt wasn’t received till this date – 11th Jan’11

d. the car was in completely dirty condition

My car was taken by Hyundai Motor driver Nitin on 10th Jan’11 but haven’t received any status update on the car and as well as on why the brand new car is 800km driven. Please take appropriate action otherwise after spending Rs 5.36 lacs without proper response and action from Hyundai Motor Plaza, I have all rights to go to Consumer court for above points.

Look forward for your response.

Thanks and Regards,

Kapil Bansal

91-9833719683

Company: Hyundai Motor India
Country: India
State: Maharashtra
City: Mumbai Suburban

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