Hero Honda Passion Pro
Poor service by service centre

My compalint is specifically against Ms. Bharat Motors service centre, located at Mancheswar Industrial Estate at Bhubaneswar, Orissa, India.

I took my Hero Honda Passion pro MC for 2nd FREE servicing after advance booking at the authorised service centre on 26.10.09.

Even after prior intimation over phone, I had to wait long hours at the centre, the staff clarifying avery long list for service of bikes. My vehicle was attended at the last (evening) ignoring the advance booking prior to three days. The maintenance check up was done by a throughly exhausted staff in a hurried manner and without water cleaning. When I complained to the supervisor, he assigned the cleaning job to a staff who finished cleaning within three minutes! leaving the air cleaning. When complined again, another staff finished the job in a hush hush manner. I returned home not to speak of the resentment at the Service centre. I must say, its VERY POOR service indeed by HH authorities at the centre.

My question is, are the authorities at HH, aware of such heavy intake of vehicles by the service centre every day? Will they take appropriate action against such poor service by staff at the HH service centre and intimate this writer so that it is not repeated again? Will the service personnel attempt to serve the costomers a little seriously. or else, as they say in their popular Ad in TV, it really will give 'Dhak -Dhak' (the heart pounds above normal) when some one like me visits there Cenre next time or prefer not to visit them for the shake of the vehicle atleast.

Ashis Kumar Mishra Bhubaneswar, Orissa

Company: Hero Honda Passion Pro
Country: India

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