Ghanshyam Das Mundra
No one is there to takecare of customer.. Just see the emails i have forwarded

FW: Urgently reply needed for booking id WSRCBQ‏

From: Deepak mundra (deepakm_20@hotmail.com)

Sent: 22 November 18:35PM

To: guestsupport@airasia.com

Attachments: 3 attachments | Download all attachments (296.5 KB)

ceritific... jpg (94.0 KB), passport1... jpg (105.5 KB), passport1... jpg (97.0 KB)

MY BOOKING ID IS - WSRCBQ

From: deepakm_20@hotmail.com

To: guestsupport@airasia.com

Subject: FW: Urgently reply needed

Date: Sun, 22 Nov 16:28:50 0530

Dear Sir,

Please look into the matter urgently... Its very very urgent .. As i am contacting you from so many days but not getting any reply ..

Please take it as a urgent case.

Regards

Ghanshyam Das Mundra

From: deepakm_20@hotmail.com

To: guestsupport@airasia.com

Subject: Urgently reply needed

Date: Sun, 22 Nov 15:12:12 0530

Dear Sir / Mam,

As i have email so many times about my genuine problem (given bellow) in your AIR ASIA website (contact us service) on 18/11/09, 20/11/09 and 21/11/09. But till now i have not get any reply from your side.

I am feeling very sorry to inform you that we cannot travel on that day due to my Father-In-Law expired on 13th of this month, for which I have provided you the death certificate along with passport details in the attached file for verification purpose. In Hindu Rituals we cannot go anywhere for 2 month.

So I kindly request you to make some possibilities for us.

1. Ticket Refund,

2. Date Change, or

3. Transfer of ticket to my other family person name.

I hope we will surely get the help for this genuine reason from your side. Waiting for your kind reply at earliest.

Thanking you

Regards

Ghanshyam Das Mundra

E-mail dated - 21/11/09

Dear Sir / Mam,

Still waiting for your reply as its a high time for our flight date, Why you are not reply at least i should get a proper reply, so that i can take a decision, As you are Such a Big airlines and not reply for 2 of my emails dated 18/11/09 and 20/11/09.

Regards

Ghanshyam Das Mundra

Emails dated – 20/11/09

Dear Sir/Mam,

Please refer to your email dt :- 18/11/09, in which I have mentioned our genuine problem of Death of my Father-In-Law, but didn’t get any reply till now, As the traveling Date is very near dt-23/11/09. So I request you to consider the matter as a special case.

I hope we shall get the reply by return mail.

Regards

Ghanshyam Das Mundra

Email dated – 18/11/09

Dear Sir/Mam,

This is to inform you that we have a booking on 23rd November from Kolkata - Kuala Lumpur – Kolkata with a great pleasure as we were going International tour for 1st time.

But I am feeling very sorry to inform you that we cannot travel on that day due to my Father-In-Law expired on 13th of this month, for which I can provide you the death certificate if required for verification purpose. In Hindu Rituals we cannot go anywhere for 2 month.

So I kindly request you to make some possibilities for us.

1. Ticket Refund,

2. Date Change, or

3. Transfer of ticket to my other family person name.

I hope we will surely get the help for this genuine reason from your side. Waiting for your kind reply at earliest.

Regards

Ghanshyam Das Mundra

Company: Ghanshyam Das Mundra
Country: India

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