Indane
Booking of Gas Cylinde

Dear Sir/Mam, On 26th November I received my last booked cylinder. Technically, I should be able to book the next cylinder after 21 days from 26th Nov. i.e. from the last date I got the cylinder. On 17th December when I went to the Indane office situated on Roadways Bus Stand road, Bikaner, they refused to book my cylinder and said that they didn't received the token from the delivery boy on time and the same token was received by them on 8th Dec. 2011. Therefore they will not issue the cylinder before 29th Dec. I showed the entry of 26th Nov. in Domestic Gas Customer Card. The guy sitting of window No. 1 said that the cylinder will be booked on 29th Dec. 2011 only but I'll get the cylinder withing 3-4 days after booking. On 29th Dec. i.e. today when I went there for booking the cylinder, they said that cylinder will be booked today but I can get the cylinder after 15 days from now. When showed them the Domestic Gas Customer Card, and reminded them about what they had said earlier, they said this is the procedure and they can't help it even if it is their fault. When I said I'll forward a complaint against you, they, in a very careless manner, said- "Kar do complain."

Therefore I request you to please look into the matter as soon as possible and take appropriate action against the people concerned.

Thank you in advance

Company: Indane
Country: India
State: Rajasthan
City: Bikaner

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