Swiss air
Excess baggage charges

I am a regular traveler, I was traveling on the Amsterdam - Zurich - Mumbai Sector on 7 Dec - Swiss Air Flt - LX737 & LX154 and had the worst flying experience of my life.

While checking in my two bags, I was informed that I was three Kgs excess & that I would have to adjust the baggage & carry some items on me as cabin baggage, but when I did the adjustments & returned to the check in counter, I was informed that the excess was 5 Kgs and that I would have to pay 150 Euros.

Moreover I was threatened that If I did not pay immediately I will be missing my flight. The staff behavior was very rude and like black mail, It also seemed that it had a lot to do with the colour of my passport as well as the colour of my skin.

I request you to do a full fledged inquiry and arrange for a full refund soonest

Shrirang Nerurkar

301 B, Premghar.

Behind tawa Hotel

Turner Road

Bandra (West)

Mumbai 400050

INDIA

09176695432

shrirang_n@hotmail.com

Company: Swiss air
Country: India

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