I am a regular traveler, I was traveling on the Amsterdam - Zurich - Mumbai Sector on 7 Dec - Swiss Air Flt - LX737 & LX154 and had the worst flying experience of my life.
While checking in my two bags, I was informed that I was three Kgs excess & that I would have to adjust the baggage & carry some items on me as cabin baggage, but when I did the adjustments & returned to the check in counter, I was informed that the excess was 5 Kgs and that I would have to pay 150 Euros.
Moreover I was threatened that If I did not pay immediately I will be missing my flight. The staff behavior was very rude and like black mail, It also seemed that it had a lot to do with the colour of my passport as well as the colour of my skin.
I request you to do a full fledged inquiry and arrange for a full refund soonest
Shrirang Nerurkar
301 B, Premghar.
Behind tawa Hotel
Turner Road
Bandra (West)
Mumbai 400050
INDIA
09176695432
[email protected]
0 comments