First Flight Couriers Ltd
Consignment not delivered

Hi,

I have sent one courier from Lucknow to Haldwani (consignment number MJ0663420) on Saturday (11 Aug) using first flight service.

I was told that it will reach within 1 or 2 days but it has not reached yet. When I am trying to enquire about it using SMS, it is told that consignment not available. And when I am trying to call to customer care, it is putting me on hold for a minute and then the call is getting disconnected. What kind of service is this? I mailed to their cutomer care email Id, then they are replying it has reached to Rudrapur from Moradabad.

THE COURIER HAS DOCUMENTS AND KEY OF MY BIKE WHICH I SENT FROM LUCKNOW TO HALDWANI USING RAILWAY PARCEL SERVICE. IT REACHED THERE ON SUNDAY AND THEY ARE CHARGING ME PENALTY OF RS 10 PER HOUR FOR KEEPING MY VEHICLE THERE.I WAS PROMISED THAT IT WILL DELIVER ON MONDAY AND NOW ITS THURSDAY AND IT HAS NOT REACHED YET.

EVEN ORDINARY POST WON'T TAKE THAT MUCH TIME TO DELIVER. THIS IS REALLY PATHETIC SERVICE TO NOT DELIVER A COURIER EVEN IN 5 DAYS AND THAT TOO WITHIN SAME ZONE.

FIRST FLIGHT COURIER IS FRAUD AND THEY CHEAT THEIR CUSTOMER. THEY CHARGE HEAVILY (just double than that of DTDC courier, which is thousand times better than it). FIRST FLIGHT HAS PATHETIC SERVICE. PLEASE DON'T USE THIS COURIER SERVICE FOR DELIVERING YOUR GOODS. Their customer care is also pathetic, they don't know how to talk to your customer.

Hem Tiwari

Company: First Flight Couriers Ltd
Country: India
Site: www.firstflight.net

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