American Van Lines
Everything

This was one of the worse experiences I have ever had with a business. First after signing the initial contract they were impossible to reach. Then two weeks before the move they left a message for me to contact them ASAP. I called that day several times and the next day several times leaving at least one message a day, but couldn't get contacted until a weekend 4 days later. American van lines then contracted me out to Allstate relocation (if you ask them they didn't contract it out, the two companies are associated...). Allstate had no contract with me so they had no incentive to show up on time. After being delayed two hours at a time 6 am all the way as late as 10pm for 2 ½ days they showed up. On that last day I got hit with several penalties by my landlord for staying past my scheduled move out. Had Allstate or American van lines given me a more than 2 hours notice of delays I could have worked with my landlord, but I had no idea when they would show up. The scheduling manager, Alex, was incredibly rude to me on the phone every time I called. When Allstate did show up they came with their own contract that I had to sign before they would load. The contract was based upon space allotment instead of weight; however, I couldn’t contact American van lines since they showed up after business hours. When they were ready to leave at 10:00pm they slapped me with another contract for a third company to deliver my furniture. American Van lines verbally told me during my initial negotiations that my stuff would never be transferred from the truck it was loaded into and the same truck would deliver my items. At 10:00 at night who do you call? When I reached my new home the delivery was a nightmare. The people were incredibly rude. Their goal was to unload my items in 20 minutes. They unloaded my furniture to the sidewalk and tried to smartly sell me the furniture wraps for $10 a piece so they could leave them on the sidewalk. They outright told me they didn’t want to assemble the furniture even though that was part of my contract. They also stacked as many boxes as they could on their dollies and started running. The individual tripped and all the boxes went flying. When we told him he needed to calm down he got furious with me. The same individual got agitated when I wanted to inventory my items prior to signing the delivery sheet. Two out of the three individuals who delivered my furniture and boxes talked about the entire time they were in my presence.

Company: American Van Lines
Country: India

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