Indian Airlines
Damage to Luggage

Dear Sir / Madam,

1. I travelled from Mumbai to Jamnagar onboard IC 147 on 10 Dec 09 with a single piece of luggage weighing 27 kgs. My ticket no is 058-3807579821.On arriving at Jamnagar, the luggage was found damaged. The damages included

* totally scratched and dented body of the VIP suitcase (a brand new piece) - costing Rs 5000/-

* Battery Charger (Uniross) - costing Rs 1750/-

* HPNX 7300 battery- costing Rs 3500/-

2. I was shocked to see the absolute carelessness with which the baggage had been treated and reported the matter to the Airport Manager Ms Kalpana. However the frivolous attitude of your staff compelled me to photograph the damaged goods and had them endorsed in the Damaged Baggage Report. A 'Funny' compensation of Rs 1000/- was offered by your staff at the Jamnagar airport. The total cost of damage is about ten thousand rupees and i fail to understand the kind of bargain your staff is trying to buy.

3. More than the monetary losses, i am more perturbed about the lack of seriousness from the indian airlines staff. I Demand that the case be looked into seriously by a competent officer and at priority and the findings be apprised to me. I am currently based at 204C Dennid Road, Mhow-453441

Company: Indian Airlines
Country: India

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