Indian Airlines
Staff being rude and ineffective

I was to take the IC flight mumbai to goa 3pm on the 16th feb but due to being stuck in traffic for nearly an hour in dharavir I was unable to reach before the 2pmas per reporting time however I kept trying get in touch within indian airlines but before I could get to the deputy manager I had to nearly speak to 15 people in the company who were unable provide the proper information and one time gave me the number of some officer who manages wheelchair n stretchers for the airline, Indian airlines deputy manager jerline who was on duty on 16th feb time 2.30pm was rude in her manner of speaking and not willing to provide any kind of assistance, she also refused to introduce herself. She kept mocking me on whatever I was trying to say, when I tried to file a complaint they refused to give me their employee I'd or full name even if they cannot do anything the least they can do is speak decently with the customers I would like to complain for same

Company: Indian Airlines
Country: India
State: Maharashtra

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