INDIAN OIL CORPORATION LIMITED
Delay in Refill supply

To

The Customer care cell

Indian Oil Corporation Limited

Non supply of LPG cylinder

I take this opportunity to inform you that I have LPG connection K-20637 with Kasana Indene Gas Agency, Alpha- II, Greater Noida.. The behavior of the personnel and staff of the gas service is highly objectionable. The customers are being harassed like anything. The gas is delivered after at least 15-20 days of booking that too after continuous pursuance. Sometimes it takes even longer. The next booking is done only after at least 21 days after the delivery. Practically one cylinder is delivered in the minimum of about 50 days. That too by making numerous phone calls to the agency. It is also important to note that 90% of the times the phone is not received at all either by the agency personnel or the owners. The working hours of the agency are 10:00 AM to 05:00 PM with lunch from 01:00 to 02:30 PM (to discourage the bookings and deliveries).

I made numerous phone calls every day since then and was promised delivery the next day all the times but till date I did not receive the delivery of gas cylinder. I have made all out efforts at the agency as well as owners’ level but failed as nobody is ready to listen. I have recived the Cylinder in May -11 thereafter in the month of July-11 .The gas is being sold in plenty by the hawkers of the agency @ Rs 700 per cylinder or more.

Kindly take suitable measures so that the above problems may be resolved at an early date and Private Job like me is not harassed.

Also please inform the following:

(1) After how many days of booking, the gas cylinder should be delivered?

(2) After delivery of the gas cylinder, what is the minimum period required for the next booking?

(3) What should be done or where to approach in case the agency does not follow / listen regarding (1 & 2) above?

(4) What should be done or where to approach in case of mental harassment regarding (1& 2) above?

Poonam Singh

Residence: C-101, Rail Vihar, Alpha –I – 20 1308, U.P.

Ph: 09910076711

Company: INDIAN OIL CORPORATION LIMITED
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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