Indian Railways
Ineffecient system

Hi, I have filed a TDR request in April and have not recieved the refund till date. I have sent several reminders to the TDR support and they are of no use. I wonder what these people think of general public. They cancel a train which in itself puts the travellers plans on a bad spot, in addition to get the money back, we have to beg them to provide a refund. This is absolutely insane! Just because railways are on monopoly, they just cant keep playing with our money. This is DAY LIGHT ROBBERY! I hope these officials wakesup and ensure they do what they are required to do.

This is the latest chain of mails. I have many more mails that were sent out - IRCTC does not continue the chain, instead creates a new chain everytime.

Fw: Re: Fw: Re: Reminder Email From IRCTCFriday, 6 August, 12:24 PM

From: "Prashanth Kumar Chandrashekaran" Add sender to ContactsTo: tdrprocess@irctc.co.in

Can you respond or tell me the person whom i could escalate this to?

regards,

Prashanth

& On Wed, 4/8/10, Prashanth Kumar Chandrashekaran wrote:

From: Prashanth Kumar Chandrashekaran

Subject: Fw: Re: Reminder Email From IRCTC

To: tdrprocess@irctc.co.in

Date: Wednesday, 4 August, 8:36 PM

Can someone respond to this e-mail. Do we have to file a case against you to get the money that we need to get back. Its months since we are following up.

Regards,

Prashanth

& On Wed, 21/7/10, Prashanth Kumar Chandrashekaran wrote:

From: Prashanth Kumar Chandrashekaran

Subject: Re: Reminder Email From IRCTC

To: tdrprocess@irctc.co.in

Date: Wednesday, 21 July, 2:44 PM

Hi TDR,

This is getting frustrating. It is almost 3 months since the travel was to be completed. This is disgusting that the organization is run by people who need multiple reminders. I think i just need to move to CONSUMER FORUM and pull in the concerned officials. Can you give me the name and contact of the senior managers in Railways who are responsible for this and I will contact them directly. Alternatively, let me know the person responsible to whom my lawyer needs to initiate legal procedings.

regards,

Prashanth

& On Sat, 17/7/10, tdrprocess@irctc.co.in wrote:

From: tdrprocess@irctc.co.in

Subject: Reminder Email From IRCTC

To: prashanthchandrashekaran@yahoo.com

Date: Saturday, 17 July, 11:25 AM

Dear Customer, Sorry for the inconvenience. Kindly note that your refund case of PNR No.4216535840 has been forwarded to CCM/SR Railway on 13-May. We have already issued Reminders on 19-Jun to concerned railway to chase up the case. But despite reminders refund is yet to be received from the concerned railway. Now we have sent another reminder on 17-July with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

With regards,

TDR TEAM

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Company: Indian Railways
Country: India
State: Karnataka
City: Bangalore

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