Indian Railways
Refund for Cancelled Tickets
- 12-17-2009
- 50
To
Ministry of Indian Railways
Dear Sir/ Madam
I have filed TDR refund for 12 tickets (as attached) with IRCTC on date : 13th July. Its 5 months from that day that I am begging for my own money at the fault of Indian Railways but still not received the refund. I am frustrated after spending my time & energy in doing follow up for the TDR refund.
The TDR was claimed because I Canceled the tickets on 13th July.
TDR status (as in attached sheet) clearly reflects that it was approved by their ADMIN & showing 'Refund under process' from last 5 months.
I have called Chennai customer care many times as they are asking me to call to Delhi. If I call to Delhi these fellows are telling call to Kalkatta and send a mails to below ids
1. Tdrprocess@irctc.co.in
2. toureast@irctc.co.in
3. care@irctc.co.in
I have sent a mails many times but every times they are reploying with the ame mail
as mentioned below this mail.
I have called many times since I am asked to give a call to bellow numbers
01123345900, 03322439045, 03322439046, 03322133207, 01123346568, and customer care numbers
As per the TDR refund rules its supposed to be credited within 90 days but in my case its been 150 days (5 months) that I havent got the same.
Everytime IRCTC sends email to me saying that they have sent reminder to concerned Railways but I am not bothered about the reminders but for my hard earned money which I have LOST.
Request you to please intervene into this matter for my refund amount & compensate for the loss of time, money & energy spent by me in fighting for my own rights.
Below communication mails attached for reference.
Regards
Venkat. S.A
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 1408106662 has been forwarded to CCM/SER Railway on dt. 28-jul. We have already issued Reminder No. 1 dt. 06.11.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 11.12.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
Company: Indian Railways
Country: India