Indian Railways
Cleanliness

This refers to my travel to Jalgaon by 3202 DN, LTT-Patna Express on 27.01.2010.

It was a pathetic situation when I could see pests and insects inside the 2A compartment of this train. On enquirying, I was told that you should consult with the person responsible for cleaning the train.

Every responsible person is busy in blaming the other and that no one is interseted in look on the point of customer satisfaction.

Paying a good amount of Rs. 700/-, i was forced to travel as if in an unreserved compartment full of dirt and stinky situation.

Though the RAilways ministry is working towards great customer satisfaction by introducing good amount of trains, but, on the other had there are situations where people are forced to travel in situations of helplessness.

Will ever a change come in this particular subject or We, the citizens should travel in the same conditions as of this.

Regards.

Company: Indian Railways
Country: India

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