Indian Railways
Mismanagement of railway and Customer inconveniences

I have booked 8 A/c 3 Tier tickets in Train no. 0236A for journey to Haridwar on 14 April. We reached the platforms by 10:45 pm. We contacted the enquiry and they said the train starts from Pl. No. 11. We waited there then on orwards and now it is 2 am on 15 April. So far no care has been taken for the customers who are waiting for the last 3 hrs. The platforms are so dirty and no fan or bench is arranged. This is too much for a customer who planned some trips paying a huge amount. So, I want proper compensation for the unhealthy premises and mismanagement by the Indian Railways.

I hope that this is to compensated properly.

The dirty premises are to be cleaned, stray dogs are to handled, more information devices to be arranged.

Those who booked for A/C Compartments are to be provided with A/c waiting rooms and other facilities.

Company: Indian Railways
Country: India
State: Delhi

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