Indian Railway
REFUND OF FARE IN CASE OF TRAIN CANCELLATION

To

The Railway Minister

I have not received the refund in case of train cancellation even after 18 month of continuous follow ups. Trail mail of follow ups is self explanatory. Each time I am getting the same respnse that they have given reminder and credit will be given after confirmation.

Vimal

09936500123

&-- Forwarded Message &--

From: tdrprocess

To: vimalkishore@indiatimes.com

Sent: Wed, 2 Dec 15:44:08 0530 (IST)

Subject: Re: [Fwd: Fwd: Email From IRCTC -(refund of money)]

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 6216454897 has been forwarded to CCM/South Eastern Railway on dt. 24.06.08. We have already issued Reminder No. 1, 2, 3 & 4 dt. 06.04.09, 24.07.09, 28.08.09 & 04.11.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 5 dt. 02.12.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

Regards,

Sanjay Suman

tdrprocess@irctc.co.in

Ph: 011- 23345900

vimalkishore@indiatimes.com wrote:

Can you call me. I am not able to contact you due to continious busy of your contact number.

Vimal

09936500123

&-- Original Message &--

From: tdrprocess

To: vimalkishore@indiatimes.com

Sent: Mon, 30 Nov 07:45:10 0530 (IST)

Subject: Re: [Fwd: Fwd: Email From IRCTC -(refund of money)]

Dear customer, Sorry for the inconvenience. Kindly note that your refund case of PNR No. 6216454897 has been forwarded to CCM/SER on dt. 19.06.08. Refund yet not received from concerned railway. We have also sent a reminder 1, 2, 3 & 4 with all the papers pertaining to your refund case to concerned railway on dt. 06.04.09, DT.24.07.09, DT.28.08.09 & DT.04.11.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.. Regards, Raman Raut

Tdrprocess@irctc.co.in Ph: 011- 23345900

vimalkishore@indiatimes.com wrote:

Pls let me know the status of my refund and also provide me detail of Person responsiable for RTI. I will esclate the matter under RTI that I am chasing for my refund since last 18 months and you have not done any thing against the officials who are not responding to your reminders and harrasing the customer.

Regards

Vimal

09936500123

&-- Original Message &--

From: tdr

To: vimalkishore@indiatimes.com

Sent: Thu, 19 Nov 07:58:47 0530 (IST)

Subject: Re: [Fwd: Fwd: Email From IRCTC -(refund of money)]

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 6216454897 has been forwarded to CCM/South Eastern Railway on dt. 24.06.08. Refund yet not received from concerned railway. We have also sent a reminder with all the papers pertaining to your refund case to concerned railway on dt. 06.04.09, 24.07.09, 28.08.09 & 04.11.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..

Regards,

Ved Prakash

tdrprocess@irctc.co.in

Ph: 011- 23345900

vimalkishore@indiatimes.com wrote:

I am least concern with your reminders. pls let me know why i have not been credited refund in my account in case of train cancellation. I am fedup with your same reply. This is my last reminder and now i wll file the case with consumer forum.

&-- Original Message &--

From: tdr

To: vimalkishore@indiatimes.com

Sent: Wed, 4 Nov 16:27:18 0530 (IST)

Subject: Re: [Fwd: Fwd: Email From IRCTC -(refund of money)]

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR

No. 6216454897 has been forwarded to CCM/South Eastern Railway, Kolkata

on dt. 24.06.09. We have already issued Reminder No. 1, 2, & 3 on dt.

06.04.09, 24.07.09 & 28.08.09 to concerned railway to chase up the case.

But despite reminder refund yet not received from the concerned railway.

Now we are sending a Reminder No. 4 dt. 04.11.09 with all the papers

pertaining to your refund case to concerned railway to chase up the

cases. As soon as refund, if any, received it will be credited to your

card account.

Regards,

Shiraj Ahmad

tdrprocess@irctc.co.in

Ph: 011- 23345900

vimalkishore@indiatimes.com wrote:

Its really surprising that evenafter 15 months I have not received my

tickets in case of Train Cancellation. This is not the case of ticket

cancellation which required detail verification. Train cancellation

detail was available with all the department and you people are simply

harrasing the customers.

Please give me contact number / mail id of your higher authorities for

esclating the matter.

Regards

Vimal

&-- Original Message &--

From: tdr

To: vimalkishore@indiatimes.com

Sent: Fri, 28 Aug 09:30:24 0530 (IST)

Subject: Re: [Fwd: Fwd: Email From IRCTC -(refund of money)]

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR

No. 6216454897 has been forwarded to CCM/Southern Railway on

dt.24.06.08. We have already issued Reminder No.1 & 2 dt.06.04.09 &

24.07.09 to concerned railway to chase up the case. But despite

reminder refund yet not received from the concerned railway. Now we

are sending a Reminder No.3 dt. 28.08.09 with all the papers

pertaining to your refund case to concerned railway to chase up the

cases. As soon as refund, if any, received it will be credited to your

card account..

Regards,

Ved Prakash

tdrprocess@irctc.co.in

Ph: 011- 23345900**

* *

* *

vimalkishore@indiatimes.com wrote:

Status pls.

&-- Original Message &--

From: tdr

To: vimalkishore@indiatimes.com

Sent: Fri, 24 Jul 16:21:35 0530 (IST)

Subject: Re: [Fwd: Fwd: Email From IRCTC -(refund of money)]

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR

No. 6216454897 has been forwarded to CCM/South Eastern Railway,

Kolkata

on dt. 24.06.09. We have already issued Reminder No. 1 dt.

06.04.09 to

concerned railway to chase up the case. But despite reminder

refund yet

not received from the concerned railway. Now we are sending a

Reminder

No. 2 dt. 24.07.09 with all the papers pertaining to your refund

case to

concerned railway to chase up the cases. As soon as refund, if any,

received it will be credited to your card account.

Regards,

Shiraj Ahmad

tdrprocess@irctc.co.in

Ph: 011- 23345900

vimalkishore@indiatimes.com wrote:

Status pls.

&-- Original Message &--

From: tdr

To: vimalkishore@indiatimes.com

Sent: Mon, 6 Apr 20:47:19 0530 (IST)

Subject: Re: [Fwd: Fwd: Email From IRCTC -(refund of money)]

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case

of PNR

No. 6216454897 has been forwarded to CCM/South Eastern

Railway, Kolkata

on dt. 24.06.09. Refund yet not received from concerned

railway, so we

are sending a reminder with all the papers pertaining to your

refund

case to concerned railway on dt. 06.04.09 to chase up the

cases. As soon

as refund, if any, received it will be credited to your card

account.

Regards,

Shiraj Ahmad

tdrprocess@irctc.co.in

Ph: 011- 23345900

care wrote:

*Dear Team, *

Please see the matter.

vimalkishore@indiatimes.com

*Thanks & Regards*

*Asifa*

*care@irctc.co.in*

*www.irctc.co.in*

*011-23340000*

&&-- Original Message &&--

Subject: Fwd: Email From IRCTC -(refund of money)

Date: Thu, 2 Apr 09:03:31 0530 (IST)

From: vimalkishore@indiatimes.com

To: care@irctc.co.in

CC: vimal.kishore@ril.com

I am yet to get refund even after 8-9 months. You are

suppose to take 90 days for refund. Pl. provide the status

of my refund.

Vimal>

From: "care"

To: vimalkishore@indiatimes.com

Sent: Friday, 17 October 6:48:27 PM GMT 05:30

Chennai, Kolkata, Mumbai, New Delhi

Subject: Re: Email From IRCTC -(refund of money)

Dear Customer,

With regards to your mail we would like to inform you that we have

forwarded your request to the concerned department. You will get back

reply shortly.

Thanks & regards

Sunil Kumar

Care@irctc.co.in

www.irctc.co.in

011-23340000

vimalkishore@indiatimes.com wrote:

Pl. let me know the status of my refund. I have not

received my refund even after 120 days without any

fault of mine. In case of train cancellation we get

refund immediately from station counter in case of

ticket reservation from railway booking. But I am

suffering this because I have booked ticket through IRCTC.

Pl. resolve the issue immediately.

Details are as under:-

Name: Vimal Kishore

Train no. 2813/Steel Express

Date of Booking 19.06.2008; Date of Journey 19.06.2008

Station of Boarding: Howrah, Destination Tata Nagar

PNR no. 6216454897; Trans Id : 0052808297

Thanks & regards

Vimal

Dear Customer,

Thanks for showing interest in our site. In this case

we are forwarding your case to railways for the TDR

process. Railways will check all the matters and

decide what amount should be refunded and this all

process takes 90 days or more. Once the railways

refunded your amount, we will credit to your same account.

Thanks & Regards,

Amit,

etickets@irctc.co.in

www.irctc.co.in

&-- Original Message &--

From: vimalkishore@indiatimes.com

To: etickets@irctc.co.in

Cc: vimal.kishore@ril.com

Sent: Monday, June 30 3:40 PM

Subject: Fwd: Re: Email From IRCTC -

***********************

No virus was detected in the attachment no filename

***********-***********

Dear Sir/ Madam

I have purchased ticket vide transaction ID no-

0052808297 for steel express dt. 19/06 which got

cancelled and the same was requested through

below mail for cancellation and again confirmmed over

phone service that you have received the mail and

request and the same full be refunded

in my accounts in 3 days. But even after 11 days I

have not received my refund.

You are requested to immediately refund the amount.

Vimal Kishore

Company: Indian Railway
Country: India

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