Indian Railways
Luggage and details of luggage not recd

I've booked my Bajaj Pulsar 180CC motor cycle from Bathinda via delhi on 12/04 (Receipt no 925551)(Regn No KA04EC9440). from 16th April onwards i'm trying to check luggage status. but the railway staffs says "your luggage has not been reached till now and we are not able to say the status of your luggage like where it is and when will be delivered by sitting in this office. Because there is no way to find your status from this station.but if you are not receive your bike on the same date of reaching, we will collect Rs 10 per hour (Rs 240 per day) as penalty."being unaware of luggage status and reaching date, how can i receive my bike without prior notice/information.is that the correct manner/customer care/ honesty. After receiving thousands of rupees why can't the railway answering a customer about the delivery date as being a india's biggest rail network, while some small networks like courier companies can spot status within a fraction of seconds and answering honestly with respect.please kindly infrom me about the status and delivery date by phone or written.i'm so tired of trying to clarify this matter and now it's becoming a daily routine stress for me.

Company: Indian Railways
Country: India
State: Tamil Nadu
City: Madurai

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