Hyundai Santro Xing
PREMATURE BREAKDOWN OF ENGINE

To,

The Customer Relation Manager

Hyundai Motors India Limited

Western Regional Office,

Business Square, A/ 102,

1 st floor, Chakala,

Andheri-Kurla road, Andheri East,

Mumbai-400 069 (Kind Attention: Mr. Abhishek Karambilkar)

SUB: PREMATURE BREAKDOWN OF SANTRO-XING CAR ENGINE

Sir,

1. I regret to submit the following to your kind attention:

2. I had purchased a Hyundai Santro Xing car on 02 Nov 09 from M/s. Orion Motors Pvt. Ltd., 7th KM Store, Opp. B.B.M.B., Delhi Road, Hisar – 125 005 (Haryana) and the details of my car are here under :-

Registration No. : HR 17 85 65

Chassis No. : MALAA 51 HR9M472553K

Engine No. : G4HG9M880208

Month & Year of Mfg. : Oct

3. The first servicing was carried out on 20 Nov 09 at M/s. Orion Motors Pvt. Ltd., Hisar (Hyundai’s authorised service centre) at scheduled interval. The performance of the car was absolutely satisfactory, until early May and had done 8, 200 kms, when I started experiencing inadequate pick up and intermittent cut out of Air conditioning unit. The very next day the defect was referred to M/s. Hyundai Goa Motors Pvt. Ltd., Verna, Goa, since I am presently posted here. The car was handed over to the service center on 11 May 10, for the above mentioned defect and second servicing. On 12 May 10 the service engineer telephonically informed that the defect was attributable to the worn out piston rings and the rectification would entail replacement of piston rings and major repairs to the engine.

4. Engine being the sturdiest and the most reliable equipment in a car can not give up or develop such snags at such an early phase of cars life (6 months/ 8, 200 kms). The requirement to undertake major repairs of this order on engine in such a short span is a clear indication of premature material failure/ lapses in quality assurance coverage during production of the engine.

5. For a middle class Indian, buying a car is a choice made for lifetime for which he not only invests his savings but also his emotions. The extent of repairs being undertaken to restore the condition of engine at this stage is very unfortunate and has shaken the faith I had in the product quality of your reputed and prestigious company. Major repairs/ replacement of the parts of a new engine at this point of time would affect the engine’s performance/ efficiency greatly and would call for such repairs in future also when the same may not be covered by warranty.

6. Considering, the above mentioned facts, I would request Hyundai Motors to investigate the matter and act favorably to replace the malfunctioning engine with a brand new engine at an early date, which is covered under warranty and oblige.

Regards,

(Ramnivas Babal)

Lieutenant

Indian Navy

09325922644

Company: Hyundai Santro Xing
Country: India

  <     >