Indian Railways
Not refunded thr TDR amount for & months

Dear Sir

Bad experince form central railways and the department form TDR section for not reposneding for last 7 months..Tickets was booked for mangalore to mumbai and the train was cancel due to the blockage of mud slide...

after filing the TDR for refund amount they told it will take 90 Days.. now almost 7 months going on still they not refunded the amount and under is trail mail is there...

patehtic people are there on TDR section none of the people take care...

Details As follow

PNR Number: 4330061960

Ticket Type: eticket

Transaction ID: 0352368853

Booked On: 14-6

Class: SL

Internet Service Charge: Rs 10.00

Date Of Journey: 18/6

Railway Zone: CR

Bank: ICICI

Total: Rs 1558.00

Train No: 12134

Ticket Charge: Rs 1548.00

From Station: MANGALORE JN (MAJN)

Quota: General

To Station: MUMBAI CST (CSTM)

IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

I need the action on this people for negligence and need money with interst...

Conatct details

lohit salian

9833310457

From: "lohit_salian@yahoo.com"

To: care@irctc.co.in; tdrprocess ; lohit@wowsolutions.in

Sent: Wednesday, 30 November 3:55 PM

Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA

Dear Customer, We would like to inform you that your below enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly. Thanks & Regards Sakshi Handa Executive, Customer Care care@irctc.co.in Ph: 011-39340000 www.irctc.co.in &&&&&&&&&- Original Message &&&&&&&&&- Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA From: lohit_salian@yahoo.com Date: 11-28 14:19:09 05:30 To: care@irctc.co.in &&&&&&&&&&&&&&&&&&&&&&&&--

Reminder 7 ..Shasksi if u go to trial mail u can know the issue and only forwarding to the department it doesn't means the work is over... Pathetic work is going between your department and the tdr department and the tdr number which has given it has been under the ass of central tdr department... no one come online... This is the 7 reminder from me and I m continue mailing this will act as evidence against harrissing the people and not giving proper feedback... Now only notice is the last option to me will act under vermaLohit salian 9833310457 .

Sent from BlackBerry® on Airtel

From: care@irctc.co.in

Date: Wed, 30 Nov 13:29:27 0530 (IST)

To:

Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA

reminder ##6

still no feed back from your department...

Regards,

Lohit Salian

Mob- 91-9833310457

From: lohit salian

To: tdrprocess

Cc: "care@irctc.co.in" ; lohitwow

Sent: Wednesday, 9 November 2:41 PM

Subject: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA

Dear Sajjan kumar

This is reminder Number ## 5.

Does it take more than 4 month for this process to refund the amount and forwadred the paper to CCM/CR Railway on dt. 20-jul means almost 5th month going on and still u havnt got the proper response from your department. this means no one is serious of our money.

As soon as refund, if any, received it will be credited to your card account.

What does this sentence means Can yo explain HOW SOON MORE THAN 5 MONTHS ..

Sajjan i need proper feedback from you give me the date...

Regards,

Lohit Salian

Mob- 91-9833310457

From: tdrprocess

To: lohit salian

Sent: Tuesday, 8 November 1:44 PM

Subject: Re: TDR refund pending More than 90 days // REMNDER ### 4 attention :- R K VERMA

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4330061960 has been forwarded to CCM/CR Railway on dt. 20-jul. Refund yet not received from concerned railway. We have also sent a latest reminder with all the papers pertaining to your refund case to concerned railway on dt. 22-Oct to chase up the case. As soon as refund, if any, received it will be credited to your card account.

Regards, Sajjan Kumar Kashyap Executive/Refunds/IRCTC tdrprocess@irctc.co.in

lohit salian wrote:

Reminder $ 4

Still the amount has been not credited to my account .. what the hell u people do re cant even keep the track and details of the customer and almost 4 month waiting for the refund and after mailing continues u peole are dnt care...

R K VERMA

KIndly look into the matter seriously or have go to your senior higher authority...

Regards,

Lohit Salian

Mob- 91-9833310457

From: lohit salian

To: "tdrprocess@irctc.co.in"

Cc: lohitwow ; "etickets@irctc.co.in" ; "care@irctc.co.in"

Sent: Friday, 21 October 12:42 PM

Subject: Re: TDR refund pending More than 90 days // REMNDER ### 2 attention :- R K VERMA

Dear R K Verma

There is no response from your team for the under TDR Refund for past more than 3 month.

22754427 & 22625185 this 2 number was given by your customer care for your kind informtion no one picks the phone.

KIndly updated the status... waiting your proper response.

Regards,

Lohit Salian

Mob- 91-9833310457

From: lohit salian

To: "tdrprocess@irctc.co.in"

Cc: lohitwow

Sent: Friday, 21 October 10:49 AM

Subject: Re: TDR refund pending More than 90 days // REMNDER ### 2

Kindly someone is there for this mail who can revert it back...

REMINDER _# @2

Regards,

Lohit Salian

Mob- 91-9833310457

From: lohit salian

To: "tdrprocess@irctc.co.in"

Cc: lohitwow

Sent: Monday, 17 October 4:16 PM

Subject: TDR refund pending More than 90 days //

Dear IRCTC

Ticket was booked for mangalore to mumbai on 18/6 and train was cancel due to the mud slided on konkan route and whole route was closed >>>

And TDR was filed on 12/7, so after 90 days also i havnt got the refund amount

Kindly find the detail under and process the refund amount quicly it already delayed Too much>>>>>

TICKET DETAILS

PNR Number: 4330061960

Ticket Type: eticket

Transaction ID: 0352368853

Booked On: 14-6

Class: SL

Internet Service Charge: Rs 10.00

Date Of Journey: 18/6

Railway Zone: CR

Bank: ICICI

Total: Rs 1558.00

Train No: 12134

Ticket Charge: Rs 1548.00

From Station: MANGALORE JN (MAJN)

Quota: General

To Station: MUMBAI CST (CSTM)

IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

TDR Details

Reason For TDR: Train Cancelled.

TDR Status: Forwarded To Railway

Reference No: ekt2011071202867806

TDR Zone: CR

TDR Filing Date: 12-Jul

Refund Status: Refund under Process

Refund Date: Not Available

Refund Amount: Rs.0.00

Regards,

Lohit Salian

Mob- 91-9833310457

Company: Indian Railways
Country: India
State: Maharashtra
City: Mumbai City

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