Indian Railways
Non- refund of Difference of Fare

Dear Sir/Madam

User Name; ssrow

I am shocked to receive such reply from your end. Just to inform you and tell the back ground to this. I was orignally booked by AC 2 tier from Visakhapatnam to Vijaywada on VSKP SNSI SPL (Train 08567) on 10/5. However, to our surprise the coach was replaced with 3 tier ac. There are surely, many more who had travelled like me. I am sure, i am eligible for refund for difference fare between 2nd AC and 3rd AC, in all circumstances, that too for a family of 4 persons.

Your reasoning seems to totally unjustified and not sure of your letter to me. JUST TO INFORM, I HAVE RECEIPT FROM RAILWAYS ISSUED BY TRAIN TTE ON THE PARTICULAR TRAIN BY RECEIPT NO:086260, DATED:10/5 (COACH ALLOTED INLIEU OF 2ND AC WAS) 3 AC, 58, 59, 60, 62 BERTHS. Intially, was asked to take refund from vijayawada, however vijayawada station refused saying this is e-ticket adn need to file TDR and would not refund money. There is no provision thru your website to give this receipt. I still have the copy of teh same and can present it for your ready reference.

So, i request you to refund without any further delay on this subject. I wish to see demonstration of things through action at the earliest.

Thanks and warm regards

S.S.Rao

91-9494864184

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REGRET Dear Customer, With Reference to your PNR No:6109617450, we regret to inform you that refund is not admissible as informed by Railways through their letter no: CCR180512V05499/25.06.12/CR and the reason being : 16935-CR/OL12 Failed to collect TDR/TTE Certificate/GC In case you require any further assistance, please mail us at tdrprocess@irctc.co.in With regards, TDR TEAM

Company: Indian Railways
Country: India
State: Andhra Pradesh
City: Visakhapatnam

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