Air Deccan
Did not allow us to board the flight inspite of having valid tickets!

We, comprising of four family members, were to travel by Air Deccan from Hyderabad to Delhi on 19.05.07 by the flight DN 407, vide our ticket PNR NO. DA09425638 booked on 15.02.07 by Travelex Services, Himayat nagar, Hyderabad. Upon arrival at the check-in counter of Air Deccan, we were told that the ticket is invalid and we were denied boarding passes. On severe insistence the supervisor, Mr Ashwini Kumar wrote on our ticket that we are denied entry since our names are not reflecting in the system.By the time we could contact the call center of Air Deccan for further clarification, the flight departed. Mr Praveen Kumar from the call center subsequently told us that it has happened due to software problem and will get back to us by 9 am. When we received no response from them up to 9.15 am, we again contacted the call center . on listening to our problem, the lady in question asked us to wait while she examines the details on the computer and blatantly put the receiver down! Subsequently we again called the call center and Mr. Arun told us to go for fresh booking as we were asking re-scheduling of journey in the next flight. He bluntly refused to do that and instead suggested getting back full refund amount. We are unable to go for fresh booking because the cost of the tickets now is above three times (Rs 7, 899 for flight DN 677 as against our booked price of Rs 2147.5 per ticket) the original amount we paid.

We were shocked by the uncooperative and un- professional attitude of Air Deccan. Since it there fault they should have atleast re-scheduled the tickets. We had planned a vacation and already made payments towards booking 4 nights of stay in shimla and manali, travel by car and our return journey. This is plain harassment of the public!! n they r just not bothered about refunding!

Company: Air Deccan
Country: India

  <     >