INDIGO AIRLINES
Cancellation of ticket

I had booked a flight from Lucknow to Ahmedabad by Indigo Airways for 15.1.2010 for my wife Shashi Singh. On 14.1.2010 I was informed by representative of Indigo Airlines that the flight between Lucknow and Ahmedabad will depart late. Hence I could understand immediately that my wife will miss the Mumbai - Ahmedabad sector Indigo flight. I talked to representatives of Indigo maily with Madam Subhshree Shalini & floor representative Mr. Ajay kumar and they apprised me that my wife has no other alternative except to cancel the Mumbai - Ahmedabad Sector ticket and will be charged Rs 750 for cancellation, i.e. Pont No. 1. Secondly i will not be provided with any refund except a credit not valid for one year for the balance amount.

This tantamount to me buying a new ticket for my wife and getting no refund for earlier ticket though the flight was with the same airline and cancellation is also due to the problem at Airlines end and not the customer end.

I want to bring to the notice of all the people to take care of this in future as Airlines will not handle any complaint it is just like a train ticket and nothing else. All their advertisement for customer service is false and vague.

Udai Pratap Singh

Mobile No 09428007372

Company: INDIGO AIRLINES
Country: India

  <     >