INDIGO AIRLINES
Ill behave & unprofessional ground staff

The delhi ground staff of indigo is completely unhelpful and fucked up. MissPooja (customer services executive) and Mr Neeraj just so unhelpful, non-co-operating and unprofessional. I was traveling LEH-DELHI on 22nd of april thru jet airways. My flight was to land delhi at 8.30 am but their flight was delyaed 5hrs due to technical reasons. i had to catch a DELHI-PUNE indigo at 2.30 pm same day. My jet flight reached delhi at 1.40pm andby the time i checked back on the departures gate i just missed to check in on time by five minutes but both ur officers just refused to help. I explained to them the reasons and also got a delay certificate from JEt Airways. Being in the hospitality industry they should have understood that we were late because of a genuine problem relating to the airline industry itself. (NOTE: the flight to pune had not yet taken off nor the gates were closed. They had just closed the check in five minutes back.) but the two officers in charge refused to help and acted as if it was not their concern. I had to book another spicejet to Pune at 9.40 pm. Although i had to shell out more money again and also spend 8 tiring hours at the Delhi airport what remains the question is that- if indigo is not concerned about their customer relationships and satisfaction why do they have customer relationship officers at all??

Company: INDIGO AIRLINES
Country: India
State: Delhi

  <     >