INDIGO AIRLINES
Ticket Cancellation

Hi,

I had a Indigo flight out from Kolkata to Delhi at 7:05 in the morning. I reached the counter 40 minutes prior to departure, understandably the lady at the counter told me that I could not check in anymore.

She mentioned that the check in closes 45 minutes prior to departure, and I have received a message about this, which incidentally I have not received.

After this she told me that I can take the very next flight out to Delhi at 11:45 by paying Rs 1500 extra, and sent me off to the reservation counter. The reservation counter told me there are no seats on 11:45 and there is one in the night at 8:55, and I have to pay Rs: 8000 Rs 1500 extra for this flight.

This is because they have forfeited my ticket approximately 40 minutes before the flight took off.

I completely understand the policy behind 45 minutes time restriction, but that the airline should proceed to rob the customer of Rs 4500 and expect them to pay an excess of up to Rs 10000 is unacceptable. Especially if the people are stuck in traffic and unavoidable circumstances. To not give a basic refund on the ticket before the flight has taken off is extortion in my view.

Aruni Bhattacharya

Company: INDIGO AIRLINES
Country: India
State: West Bengal
City: South 24 Parganas

  <     >