INDIGO AIRLINES
Forced to cancel ticket and bear cancellation charges

I am Kapil Sharma a resident of Meerut and works with TCS. I just wanted to draw your attention towards worst ever experience with Indigo Airlines, today I booked a round trip journey from Delhi to Bangalore PNR - WB49AG through makemytrip but mistakenly I typed the passenger name as Subhash Chandra Bose in place of Subhash Chandra Sharma. After realizing my mistake I called Indigo Customer Service to request them to update the name on ticket but they refused and forced me to cancel the ticket and book it once again and cancellation charges as 750 /- per ticket, though the ticket was of 3000 /- only. I requested them but they did not acknowledge as a result I had to cancel the ticket and book it once again and bear the forced extra charge of 1500 /-. The ticket PNR of my other booking is R9U1LB.

I want to launch a complaint against them for unnecessary charging 1500/- to me.

Yours Sincerely,

Kapil Sharma

virgokapil@gmail.com

Company: INDIGO AIRLINES
Country: India

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