IRCTC
Problem in Ticket Cancellation

Dear Sir/Madam,

I Vikas Tripathi had booked tickets for a journey on 10.05.2011 evening 4:30 p.m. almost, from New Delhi to Dhanbad for three people and return journey on 12.05.2011.

The PNR for journey from New Delhi to Dhanbad is 2547557494, and the PNR for return Journey from Dhanbad to New Delhi is 6355174642.

Now due to some reason i have to cancel the trip.

SInce morning i am trying to login in www.irctc.co.in, site is not working, i had tried to take help from my friends in Delhi as well as in gurgaon, but site is not opening anywhere.

And i am trying to reach IRCTC customer care since one hour before lodging this complaint on these numbers of IRCTC customer care

Tel. No. 011-23345600 Fax No. 011-23345900. Customer Care No. 011-23345800, 23344773, 23340000.

But i am not getting answer anywhere, numbers are either engaged or not answered.

Now as per the clause of railway refunds, if cancellation is done within 24 hours of train journey is done, minimum flat rate or 25 % of ticket value which is higher is deducted, here i am trying my best to cancel the tickets before that 24 hour deadline, but there is no option exercisable for that.

So it is my fault that tickets are not cancelled.

Asking for appropriate action.

With Regards,

Vikas Tripathi

9654188099

Company: IRCTC
Country: India
State: Delhi

  <     >