JETAIRWAYS
Unable to cancel e-ticket and claim for refund

I have booked the Jetairways domestic flight from chennai to bhopal on 29 November through goibibo.com scheduled for 18 January. After 2 weeks I clicked on the weblink provided by goibibo.com to print my e-ticket. I was surprised to see 2 flight details with different timings. I called up customer care of jetairways and came to know that my booked flight has been cancelled and instead I can opt for another flight on same day with different timing or else I can cancel the flight and go for full refund, but since the e-ticket has been booked from goibibo.com they suggested I need to call goibibo customer care to cancel the ticket. I called goibibo customer care and told them that since booked flight has been cancelled I want to cancel my e-ticket and go for full refund. They replied that I need to call jetairways customer care service and asked them to send email to travel@ibibogroup.com stating that booked flight has been cancelled and full refund must be processed for customer in question. After this I tried calling jetairways customer care but unable to talk to customer care representative since automated voice responded by saying all executives are busy please be on hold for next 6 minutes. Even after holding the line for next 6-7 minutes no representative responded. I tried calling several times from past 3 days but all calls went in vain and spent almost Rs 50 in calls. I even posted my feedback on jetairways website stating my problem but still it is unanswered and unattended.

Company: JETAIRWAYS
Country: India
State: Karnataka
City: Bangalore

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