Jet Airways
Horrifying Service Experience at the Airport

I was boarding a flight from Dubai to Hyderabad on the 26th of November. I had confirmed tickets for the flight. Understanding that there would be EID rush during this time of the year, I reached airport much in time. The departure was at 13:05 pm, I reached airport by 11:30 am. I had excess baggage due to which I had to step outside the line and rearrange my luggage. I was leaving the country for good and was not given any waiver on the luggage.

I went to the plastic sheet wrap counter to remove some luggage and handed the same to my colleague who was waiting outside. The time was still 11:55 am then, There was one passenger before me and after taking that person into the flight the phillipino staff (not sure what his name was) told me that his working hours are over and he got up from the counter.

Ali Asghar Hussain was the Duty officer at jet airways Dubai for that day. After lots of pleading and requesting he allowed me on the flight.

My question is, do I have to plead someone for putting me on a flight that I was confirmed on? that I arrived on time? that I paid 1800 Dirhams for just a one way?

I would seek the jet airways team to look into this and ensure other donot suffer similarly. I am a frequest flyer through many airlines, and this was the first time i was flying with Jet Airways and trust I guess it would be the last.

Regards,

Vinayak Kumar.

Travelled 25 Novembe

Company: Jet Airways
Country: India

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