Jet Airways
Bad Service and Rude treatment

Dear Sir,

This is with regards to my travel with jet airways from Mumbai to Doha on 7th Nov with my

12 month old infant.

As your are aware every infant travelling is entitled for a bassinet if the same is available on the

air craft by which he is traveling. As i was traveling with an infant i requested the airlines to book me a bassinet seat. Iwas told that the same cannot be booked in advance and can only be booked

at the time i check-in..

As per the advice when i checked in i requested for a bassinet and was said the particular flight

did not have a bassinet facility. But to my surprise when i entered the flight i saw the provision for the

bassinet available and hence enquired with the flight staff whether the same was there to which they replied yes. Than i request them to give me the seat with the bassinet to which they asked me to go and speak to the ground staff. WHAT A THING TO SAY? They wanted me to get off the flight with my 12 months old to speak to the ground staff for no mistake of mine. After me making noise on the flight the

ground staff came on the flight and gave me the bassinet seat which was done with a very rude behavior.

As you are aware the bassinet is attached in front of the window seat and the seat is booked for the person who is accompanying the infant. But they put the bassinet on the window seat and gave me the

side seat, they gave me a rude answer when i requested for a seat close to the bassinet and said u access your baby from the seat we have allotted you. Than the person sitting on the window seat fell pity

on me and offered me his seat.By the mean time my baby had started crying profusely due to hunger which made no difference to the staff and they continued with their rude behavior. My baby was so tired crying that he slept without any food that night on the flight.

It was a horrible experience and wish no mother has to go through the same.

This is the second time i have faced the bassinet problem with Jet Airway. The 1st time i did not log a complaint as i thought it was the 1st time and may be by mistake. But the episode was repeated and

during my next trip.

Hence request your to please take appropriate action against the stuff on duty and request for compensation from the Airline due to the mental stress me and my baby had to undergo due to their

inefficiency.

Appreciate your immediate action.

Shall forward my travel details on request.

Rgds

Shilpa

Company: Jet Airways
Country: India

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