Kairali FORD, cochin
Pathetic Customer service

I have a very pathetic Expeience from FORD India ltd and their dealer Kairali Ford.

My 10 month old FORD Fiesta Run only 12000KM. I was very happy with its performance and its fuel efficiency. But the experience Twisted suddenly. While riding Its stopped suddenly.

I informed the Road Side assistance and they took the car ito workshop.

The Mystery starts then onwards.

After 66 Hrs, the service center informed me that Clutch Plate is defective and i need to pay for that.

Its unbelievable for me, Because The car mileage Was only 12000KM.

I never used to drive the car with clutch pedal pressed.

My car never showed any Pre-symptom Like low pulling power/high fuel consumption/high acceleration rate/skiping or jumping while changing gears/rattle sound etc..

So, I rushed to the workshop and asked them to show the defective clutch plate.

When i saw it, I got shocked. The plate is completely BURNED OUT.

Such defect will never happen in 12000KM OR in a Smooth Running car.

So, decided to take a photograph of the defective part as its very important for futher action.

But surprisingly, they didnot allowed me to take a photograph of defective clutch plate.

Yes, they know that by Just seeing the photograph, any technical person can easily understand the real issue.

The KAIRALI ford is trying to paint the actual issue.

There are two possibilities for this defect:

1. manufacturing Defect

2. Service center may tried to fool me.

I have send a mail to FORD MD for seeking the justice.

But later I found that, in FORD Nobody will Listen to customer concerns.

Yes Definitely anyone can experience FORD customer care after purchasing a Ford Product from Kairali Ford..."FEEL THE DIFFERENCE"

Hence, I strongly recommends that, Not to go for FORD products as their Customer Service is LOUSY.

Company: Kairali FORD, cochin
Country: India
State: Kerala
City: Ernakulam

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