20 kg Ponni raw rice
Failure of timely delivery of product

I am a resident of New Perungalathur (Near Tambaram) at South Chennai. For the past 4 months i purchasing ponni raw rice (20 kg) from M/s Trinethra stores. I make the payment through card.

But i am not getting the product in time. Minimum they take 2 days to deliver. This time i paid the amount on saturday 03/12, till now i did not get the delivery.

Then what is the meaning of `Free Home Delivery' and being a holder of `Club member Card'

When called, they come out with lame reasons saying and this time they are saying it will be delivered tomorrow afternoon, they take almost 4 days just to deliver a 20 kg rice bag to place which is just 15 to 20 minutes travel by any vehicle from the store. Mobile number to contact the Store 9282522400

1. Vehicle breakdown

2. Inadequate staff

3. Procedural aspects

Every month i am confronting this hardship and above reasons are given. Also i absorbed that staff are permanent working in this store, every month i found new staff are being deployed.

As you know well, eatables are essential to us, then why such a lethargic attitude towards serving customer.

Could you please instruct your people to understand the customer needs and serve them in time, else i will take up the issue with consumer court under `deficiency of service'.

Hope the name of Tata and Birla will not be defamed

Company: 20 kg Ponni raw rice
Country: India
State: Tamil Nadu
City: Chennai

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