Air India
Refund not processed

Hi, I am Esuff Khan, Research Scholar at IIT Madras. I booked online Air-India ticket from Chennai to Chicago. But I cancelled the ticket at chennai office on 24th May and sent a mail to ecommerce@airindia.com. There is no contact number available to enquire about refund.(as per airinida customer support).

Please see the below list of activities:

24th May : 1st mail to ecommerce@airindia.com asking for refund, I provided all required details in that mail && NO REPLY for that mail

4th June & Reminder mail (2nd mail) &- NO REPLY from air-india.

6th June & 2nd Reminder (3rd mail) & NO REPLY

Got a contact number 022-22796666 regrading refund., called to that number then got the first reply

6th JULY -- First reply from Ecommerce asking me to rebook the ticket if I want. (Why the hell I rebook the ticket).

I replied I dont want to rebook, just refund me the amount after deducting the cancelaltion charges. NO REPLY for that mail too.

19 July & REMINDER MAIL & NO REPLY from Air-India

I called again then got the reply immediately, Saying money will get refunded in 8 to 10 working days.

1st Aug & NO REFUND -- I sent the mail again but as usual NO REPLY

I called again then got a reply on 3rd August saying that they are following up with finance department.

8th August -- NO REFUND -- I snt one more mail - NO REPLY & Called to that number but no one responding.

Everytime I call it will take minimum 10 min to reach exact person, till that time the calls are redirected only.

Rs.60000/- is pending and its almost 3 months still I didnt get my money.

Ticket details :

Electronic ticket no : 0982100731396

New Airline booking reference: YL2TZ

Old Airlline booking reference: H2PJK

Please suggest what shall I do??? How can I proceed legally???

Company: Air India
Country: India

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