Mahindra First Choice
Poor service

Hi,

Below issues i faced after purchasing the car from Mahindra First Choice Bavdhan, Pune.

1) RC-TC book/Car papers not received - Its now 5th month, im yet to receive the papers for the car on my name. Many follow-ups done personally & on phone but still no luck.

2) AC functionality - I had made to notice the AC functionality of the car from the beginning but there is no permanent solution provided yet.

3) Insurance papers- My insurance papers i received in dec-10. Whereas the insurance came into existence in Sep, 10.

4) Insurance cover for the damage - Due to non availability of the papers, i am not able to claim insurance yet.

5) Insurance assistance with the old insurance papers provided- I had no assistance received on insurance covered by the old insurance paper (on old owner's name). As the papers were not received, i could have claimed on the old owner's name. But there is no assistance from MFC.

6) Car Stephanie been used while given for servicing - My car Stephanie was used and damaged the tube/tyre while i had given the car for servicing at your branch. This was came into notice when my car got punctured after servicing done. The stephanie (tyre & tube) was new brand and was never used by me as it was recently purchased before servicing.

7) After purchase of the car, the assistance and care for the customer was observed with less importance.

8) Car loan repayment schedule papers & receipt of the payment- After finalizing the documents of loan, i had to follow up many times and personally collect the receipts & repayment schedule papers. No attention to the customer service & basic responsibilities.

9) Warranty claim - When I claimed for warranty for the issues of the wheel bearings, the technical persons straight away refused. but after showing the warranty documents, they agreed to. This shows the technical team themself do not have knowledge of the warranty parts & the coverage.

Regards.

Company: Mahindra First Choice
Country: India
State: Maharashtra
City: Pune

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