Make My Trip
Cheating in case of refund

Sir,

I have made booking with makemytrip.com on 18th oct'09 for to and fro flight from ahmedabad to delhi. Departing flight on 3rd, nov'09 with Spice jet and the return flight on 5th, nov'09 with Kingfisher red for my parents Mr. Vinod Doshi and Harsha Doshi. The amount for entire booking was Rs. 9024.

When the process of making payment via credit card was midway there was error in connection on the website, i had to redo the entire process again and got the booking done, the booking id was FLT00007272168.

On 3rd nov'09 i received a call from Makemy trip, stating that there's duplication in booking for the Ahmedabad to Delhi flight of spicejet due to some error on their side, they inquired about my booking id and said there was another booking id FLT00007271558 and are canceling the ticket having booking id FLT00007271558.

On 3rd nov'09 night i got suspicious that there can be a duplication in return flight as well. Hence i logged on to make my trip website and cancelled the duplicate booking for the return flight of kingfisher red having the same booking id FLT00007271558. As soon as the cancellation was done i received a message from the company that your refund for cancellation is in process and we will refund Rs. 3995/- and Rs. 2663/- (which is after the cancellation charges) within 10 working days.

Even i was charged for two bookings on my credit card for amount Rs.9024 and Rs.9246.

After that i had talked with Makemy trip customer care alot many times for refunding amount of Rs. 9246 without deducting the cancellation charges. For appoximately on month the made me run from pillar to post stating our technical dept was looking in the issue and will resolve it, after which i was conveyed that it was not the fault of the website and i will have to bare cancellation charges, for no fault of mine. In the mean time i got a refund of Rs. 2663/- for the kingfisher flight which i had cancelled on the net after deducting the cancellation charges.

For the spicejet flight i am still awaiting the refund. Today on 9th dec'09 after having called atleast 10 times to makemy trip, i am conveyed that they will refund Rs. 2361/- and not Rs. 3995/- which they have messaged me on my cell phone, (i am still holding that message with me).

Kindly help me out from this loss of Rs. 9246/-.

Company: Make My Trip
Country: India

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