Make My Trip
Amount deducted without any confirmed ticket

This is the second incident with make my trip. I booked a ticket for my family from Pune to Nagpur on the 08//04/10. Booking ID: FLT000014979964 Amount was deducted without any confirmed ticket. When I called them they informed that the amount has npt been received by them and hence they have not issued a ticket. They wrote to me that they would require a bank statement to confirm that the amount has been taken off my account. I sent them a scanned copy on the 12/04, but no responce. I called the call centre on the 13th to find that they cannot acess the email I had sent to them and wanted me to send a copy of the email. Who confirmed the receipt of the statement then and assured a callback on 14/04. When I did not receive a call from them, I called them to find that they cannot find the email. The person then requested for 72 business hours for the status. The service has been pathatic and the customer service gone for a toss.

Company: Make My Trip
Country: India
State: Maharashtra
City: Pune

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