Maruti/dezire vdi
Faulty steering /underwarranty

To,

Maruti Udhyog Ltd.

Kind Attention-Customer Care Department.

Dear sir,

We are sorry to state here that MARUTI, which was a reliable name in

keeping there customer happy by prompt service, and keeping commitment

to absolute satisfaction by quality service, is seems the talk of Good

old days,

As we did not found any solution or remedy to our complaint, which was

twice registered on phone to any time maruti, and reminded at your

service dealer also,

KINDLY LOOK IN TO OUR WARRANTY RELATED COMPLAINT AND RECTIFY IT

IMMEDIATELY

WE HAVE GIVEN OUR MARUTI DEZIRE VDI REG. NO.UP14-AQ-4950,

FOR RECTIFYING PERSISTING STEERING

COULOUMN SOUND, UNDER JOB CARD NO.JC10010713, DATED 12-11, AT REGENT

AUTOLINKS PVT LTD.,

WHICH WAS MENTIONED AND RECOGNIZED BY YOUR DEALER AS A

MANUFACTURING DEFECT /MALFUNCTION OF PART UNDER WARRANTY AND CAR IS

BEEN KEPT AT SERVICE STATION OF REGENT AUTOLINKS P LTD. FOR WHOLE 8

DAYS

(12-11 TO 19-11)

BUT DUE TO NON AVAILABILITY OF PART DEALER, GIVEN US THE CAR

UN-REPAIRED AND MENTIONED ON

JOB CARD THAT IT, S STILL OPEN AND JOB OPEN FOR EXTENDED WARRANTY CLAIM,

(THEY DID IT FOR SECOND TIME, AS THEY DID IT SAME EARLIER DUE TO LACK

OF TIME AND NON AVAILABILITY OF PART IN EARLIER SERVICE AND MENTIONED

JOB NOT DONE ON JOB CARD)

WE HAVE REMINDED YOUR DEALER FOR SEVERAL TIME, BUT TO NO EFFECT THEY

NEVER CALLED US FOR CORRECTING AND COMPLETING THE JOB AND REPLACING

THE UNDER WARRANTY STEERING RACK AND PINION WHICH WAS DETECTED AS A

FAULTY PART UNDER EXTENDED WARRANTY CLAIM BY THEM AND MENTIONED ON THE

COPY OF OUR JOB CARD IN WRITTEN,

KINDLY LOOK IN TO THE PROBLEM OF OUR'S AS WE DULY EXTENDED THE

WARRANTY FOR THIRD YEAR, AND PAID UP FOR THAT, SO PLEASE KEEP YOUR

COMMITMENT AND CHANGE THE PART UNDER WARRANTY AS ITS NOT WORKING

PROPERLY

AND DO IT IMMEDIATELY AS MY MARUTI DEZIRE VDI IS NOT A GOOD DRIVE

WITH FAULTY SOUNDING STEERING.

THANKS

WAITING FOR YOUR QUICK RESPONSE

AMIT BATRA

0-9810058185

Company: Maruti/dezire vdi
Country: India
State: Uttar Pradesh
City: Ghaziabad

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