To,
Maruti Udhyog Ltd.
Kind Attention-Customer Care Department.
Dear sir,
We are sorry to state here that MARUTI, which was a reliable name in
keeping there customer happy by prompt service, and keeping commitment
to absolute satisfaction by quality service, is seems the talk of Good
old days,
As we did not found any solution or remedy to our complaint, which was
twice registered on phone to any time maruti, and reminded at your
service dealer also,
KINDLY LOOK IN TO OUR WARRANTY RELATED COMPLAINT AND RECTIFY IT
IMMEDIATELY
WE HAVE GIVEN OUR MARUTI DEZIRE VDI REG. NO.UP14-AQ-4950,
FOR RECTIFYING PERSISTING STEERING
COULOUMN SOUND, UNDER JOB CARD NO.JC10010713, DATED 12-11, AT REGENT
AUTOLINKS PVT LTD.,
WHICH WAS MENTIONED AND RECOGNIZED BY YOUR DEALER AS A
MANUFACTURING DEFECT /MALFUNCTION OF PART UNDER WARRANTY AND CAR IS
BEEN KEPT AT SERVICE STATION OF REGENT AUTOLINKS P LTD. FOR WHOLE 8
DAYS
(12-11 TO 19-11)
BUT DUE TO NON AVAILABILITY OF PART DEALER, GIVEN US THE CAR
UN-REPAIRED AND MENTIONED ON
JOB CARD THAT IT, S STILL OPEN AND JOB OPEN FOR EXTENDED WARRANTY CLAIM,
(THEY DID IT FOR SECOND TIME, AS THEY DID IT SAME EARLIER DUE TO LACK
OF TIME AND NON AVAILABILITY OF PART IN EARLIER SERVICE AND MENTIONED
JOB NOT DONE ON JOB CARD)
WE HAVE REMINDED YOUR DEALER FOR SEVERAL TIME, BUT TO NO EFFECT THEY
NEVER CALLED US FOR CORRECTING AND COMPLETING THE JOB AND REPLACING
THE UNDER WARRANTY STEERING RACK AND PINION WHICH WAS DETECTED AS A
FAULTY PART UNDER EXTENDED WARRANTY CLAIM BY THEM AND MENTIONED ON THE
COPY OF OUR JOB CARD IN WRITTEN,
KINDLY LOOK IN TO THE PROBLEM OF OUR'S AS WE DULY EXTENDED THE
WARRANTY FOR THIRD YEAR, AND PAID UP FOR THAT, SO PLEASE KEEP YOUR
COMMITMENT AND CHANGE THE PART UNDER WARRANTY AS ITS NOT WORKING
PROPERLY
AND DO IT IMMEDIATELY AS MY MARUTI DEZIRE VDI IS NOT A GOOD DRIVE
WITH FAULTY SOUNDING STEERING.
THANKS
WAITING FOR YOUR QUICK RESPONSE
AMIT BATRA
0-9810058185
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