Maruti Suzuki - ABT Limited
Shoddy job of Painting

My car TN-01 AB 4033 (Swift Vxi) has been at ABT service centre, Guindy, Chennai, since 04.03.10.

On 08.03.10 it was shifted to the body shop for some tinkering / painting & change of the rear bumper.

a) Tinkering / Painting of rear RHS quarter panel

b) Tinkering / Painting of rear LHS quarter panel

I was told to come and collect my car on 19.03.10.

When i came to collect the car on 19.03.10, i found the following problems.

1) Paint on the seats: Front Drivers Seat and Rear Seat.

2) Paint on the steering wheel.

3) Rear bumper was not alligned to the body panel.

4) Paint / Patti stains on the rear LH & RH door.

5) Paint / Patti stains on the rear bumper.

6) Front LHS fog lamp cover missing.

7) Front bumper lining torn.

8) Car had a full layer of dust on it.

9) Paint which was scrapped off the Reah RH and LH quarter panels was all over

the wheel rims, under the wheel cover. The car was not even dusted, forget about it being water washed.

I was told by Mr. Ganapathi (Customer Care Manager) that the car would be ready on 20.03.10 at 2 pm.

On my arrival at 2 pm on 20.03.10 I found the following problems.

1) Paint on the seats - front seat and rear seat.

2) Paint on the steering wheel.

3) Paint / Patti stains on the rear bumper.

4) Front fog lamp cover missing.

5) Front bumper lining torn.

6) Additionally I found that my front and rear seat had been torn in an attempt to get the paint off it.

Now I would like to ask you 2 questions.

1) Am i paying a premium and going to a dealer to have my car and me treated in this manner?

2) Do you expect me to accept the car as it is?

I require you to change the seat covers on my car to any one of the following options.

1) Original seats of the Swift (Colour Black only)

2) Leather seats in (colour Black only)

If the paint on the steering wheel is not taken off, I will require a new steering wheel as well.

Also, I have been informed that the poor guy who has made the mistake will have to pay for the parts.

I would like to let u know tht i think that is very unethical and it is the responsibility of ABT and Maruti to

train the person on how to do a good job. If he had brains enough to do what is necessary without being told,

then he would not be working for you. He would be running his own service centre.

It is highly unfair that ABT Maruti enjoys the benefits of the profits made, but when a loss is made due to a mistake

it is shifted entirely to a technician who works very hard to make his money.

Company: Maruti Suzuki - ABT Limited
Country: India

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