Maruti Suzuki WaganR
DD Motors Billed me extra for Car Washing

Hi,

I purchased wagonR 'DL9CQS 7207' in May from DD Motors Mayapuri.

On 8th Nov I visited DD Motors Mayapuri with my car and asked them the cost to wash it, they finally billed me the washing

charges Rs. 450 after bargaining. They made a billing of Rs. 450 which included: Rs. 400 for washing and Rs. 50 as Service Tax.

At the time of billing I visited the payment counter and saw the pricing board where I found the washing cost of Rs. 350

services tax.

When I discussed with Manages, he told me that it was mistake by their employee.

At the time of billing, payment counter executive visited to Manager to ask him what to charge me and he charged me the actual

cost (350 tax) and he also the asked me the billed slip give him back. So I have no proof of this fraud which was going to

happen with me.

I emailed to Maruti for this fraud and see what they replied:

"Dear Mr. Singh

Greetings

We regret the inconvenience caused to you

After receiving your complaint we have checked up with concerned service advisor who had misquoted washing rates to you.

Case was discussed with their management and appropriate action has been taken so as the same is not repeated in future.

For any further query you may get in touch with Mr. Vinay Pandir-GM Service at DD Motors, Mayapuri (Ph:-9958566322). He has been

requested to provide one free top wash for your car looking into your kind and long association with Maruti Suzuki.

We once again regret the inconvenience caused to you.

Assuring you best of our services

Thanks and Regards,

Vikas Gupta

Territory Service Manager

Maruti Suzuki India Limited

New Delhi"

Now I want request to Maruti Suzuki customers to be aware of such fraud in DD Motors.

Thanks

Birendra Singh

Company: Maruti Suzuki WaganR
Country: India
State: Delhi
City: South West Delhi

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