Hi,
I purchased wagonR 'DL9CQS 7207' in May from DD Motors Mayapuri.
On 8th Nov I visited DD Motors Mayapuri with my car and asked them the cost to wash it, they finally billed me the washing
charges Rs. 450 after bargaining. They made a billing of Rs. 450 which included: Rs. 400 for washing and Rs. 50 as Service Tax.
At the time of billing I visited the payment counter and saw the pricing board where I found the washing cost of Rs. 350
services tax.
When I discussed with Manages, he told me that it was mistake by their employee.
At the time of billing, payment counter executive visited to Manager to ask him what to charge me and he charged me the actual
cost (350 tax) and he also the asked me the billed slip give him back. So I have no proof of this fraud which was going to
happen with me.
I emailed to Maruti for this fraud and see what they replied:
"Dear Mr. Singh
Greetings
We regret the inconvenience caused to you
After receiving your complaint we have checked up with concerned service advisor who had misquoted washing rates to you.
Case was discussed with their management and appropriate action has been taken so as the same is not repeated in future.
For any further query you may get in touch with Mr. Vinay Pandir-GM Service at DD Motors, Mayapuri (Ph:-9958566322). He has been
requested to provide one free top wash for your car looking into your kind and long association with Maruti Suzuki.
We once again regret the inconvenience caused to you.
Assuring you best of our services
Thanks and Regards,
Vikas Gupta
Territory Service Manager
Maruti Suzuki India Limited
New Delhi"
Now I want request to Maruti Suzuki customers to be aware of such fraud in DD Motors.
Thanks
Birendra Singh
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