Maruti True Value - Sai Service
False assurance of performing 120 Checks

I has purchased an Alto from a Sai Service Maruti True Value Showroom in Goregaon West, Mumbai in Dec.2009 paying a premium price than that available in the market for the same to have peace of mind being certified by Maruti. The car was supposed to have passed thru 120 checks certified by Maruti Engineer but eventually found out that this is only a formality on paper. In Actual there is are no such tests performed.

The car went on fine till the first rains of Monsoon in June. No sooner the car was wet in the rains I discovered that there was a major water leakage in the car and the front of the car was fully filled with water. I brought the same to the notice to Sai Service. They asked me bring the car to their body shop and kept the same there for nearly 8-10 days. They charged me Rs.8000 though under warranty towards some thing or the other. Stiil I felt it was worth paying the amount if the problem gets resolved.

To my surprise this year again in monsoon 2011 I have faced the same problem and it is a major one. The car has actually not been been passed through any of the quality checks claimed by Maruti True Value dealers. I brought the same to the notice of the company office in Delhi directly too but the responce was as expected, of no help.

I WOULD LIKE TO INFORM EVERYBODY PLANNING TO BUY A MARUTI CERTIFIED TRUE VALUE PREPOWNED CAR THAT THERE IS NO DIFFERENCE IN BUYING A CAR FROM A LOCAL DEALER AND MARUTI TRUE VALUE AS BOTH CHEAT THEIR CUSTOEMR TO SELL THEIR PRODUCT. DONOT BE RESTASSURED WITH THE MARUTI CERTIFICATE ETC... CLAIMING HAVE PASSED 120 TESTS AND CERTIFICATE PROVIDED WITH THE CAR. IT IS JUST TO FOOL YOU AND EXTRACT A PREMIUM PRICE. THE CAR YOU MIGHT BE BUYING MAY HAVE MINOR / MAJOR DEFAULTS WHICH YOU WOULD DISCOVER AT A LATER STAGE AND ONCE YOU HAVE PURCHASED THE CAR THERE IS NOTHING LIKE FREE SERVICE FOR THE PROBLEMS DISCIVERED IN THE CAR THOUGH UNDER (CONDITIONAL) WARRANTY. THE SIMPLE EXCUSE YOU WOULD RECEIVE FROMTHE DEALER WOULD BE THAT OUR PROBLEM IS NOT COVERED IN THE WARRANTY.

SO DEAR BUYERS PLEASE BE CAREFULL AND DO NOT BECOME A FOOL LIKE I HAVE BEEN.

BHAVIN DEDHIA

Company: Maruti True Value - Sai Service
Country: India
State: Maharashtra
City: Mumbai Suburban

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