Meru
Last minute back out

Dear Sir

I had booked a Meru cab for 05th Dec sunday for my travel to International airport. As per their rules i had booked the same 24hrs prior the pick up time and the reference number (2139662) was given to me and confirmed to me that the cab would reach you. They had also told me that you would be getting driver name and car details 30mins prior to the pick up. As the Meru slogan says RELY ON US i did the same thing. I had asked for the cab at 6:20PM but there was no sms sent to me till 6:00 PM so i called them back to check the status. I was informed that the cab could not be confirmed to you now and i was left helpless last minute i tried to make a complaint as i had requested for a cab 24hrs prior still it was not confirmed. I was kept on hold for a long time with no justification given. I have to stand on the road for half an hour helpless with no cabs and rickshas were empty as being a sunday. I just managed to reach the airport on time 5 mins before the counter closes. I request you to please take severe action against them, Please revert with the status.

Details as per below:

Name: Abhishek Ekhande

City: Mulund, Mumbai

Cell: 9820242928

Meru ref no: 2139662 (05th Dec)

Awaiting your revert at the earliest on below email id:

abhie_911@hotmail.com

Regards

Abhishek

Company: Meru
Country: India
State: Maharashtra
City: Mumbai Suburban

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