Meru Cabs
Cab not available despite booking confirmation

Hi,

I had booked a MERU cab for taking my 1 yr 3 month ailing kid to her doctor at around 6 pm IST on 24 APR. I was told that cab has been booked from my residence and shall be available to pick up @ 7.45 pm IST and you shall receive an SMS. However since I did not receive any sms until 7.25 pm i tried calling back from my mobile # which is registered in their system 9820342784 and to my surprise I found operator saying "no cabs are available and nothing can be done at that hour except, concerned department shall get back after 3 working days"... this is simply unacceptable after being told that cab has been booked - it is a breach of the consumer norms specially after having confirmed the pickup. I may understand if someone told me at the onset that no cabs are available - however after providing confirmation it is ridiculous. I would like to take this issue in the consumer forum for gross negligence because the reason I book this cab was for providing a safer enroute for my ailing kid and at last minute I was left with no other option but to seek public transport which was eventually very scary until we reached doctor. I would be more than thankful if someone guides me to take this issue further legally as unless these operators are not made aware of cusumer rights they shall continue to go scot free with such irresponsible statements like "concerned department shall get back after 3 working days".

Regards,

Danish Aga

agadanish@yahoo.com

Regards,

Danish Z. Aga

9820342784 (Mumbai)

Company: Meru Cabs
Country: India
State: Maharashtra
City: Mumbai Suburban

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