Metro Railway, Kolkata
Wrongly Charged & Harassment

I am Kaushik Chakraborty one of the passenger of kolkata Metro Railway. Yesterday I bought a ticket (around 10:20 AM) from MAIDAN station to MAHANAYAK UTTAMKUMER (Tollygunge). The Person who was seated into the ticket counter gave me the ticket of RS 4/-(1 Zone, 1 Ride, Ticket no:450330). Due to I don’t know the actual fare, I took the ticket. When I reached my destination station the getman (who was standing in civil dress) caught me and we went to the station master's room. They asked me to give them of RS 252/- as fine amount then I come to know that the fare from MAIDAN to MAHANAYAK UTTAMKUMER (Tollygunge) is RS 6/-(2 zone, 1 Ride). I was trying to make them understand several time that, their staff given me the wrong ticket and there was nothing my fault, then why should I pay the fine amount for his mistake, when I told that this thing, They are started to harassed me, they snatch my mobile by force. Then I was bound to paid the fine amount of RS 252/-(Penalty Ticket no: 096611) because, I was in hurry to reach my office. All this incident happened in front of on duty traffic supervisor MR. J.D.Hazra at MAHANAYAK UTTAM KUMER (Tollygunge) station.

Now my question is that, Why should I pay the fine amount for their mistake? And why such an inefficient people are sitting into the ticket counter who doesn’t know the fare? Or it is the new policy of Metro Railway to earn some EXTRA MONEY from the passengers.

My request please take the needful action regarding this matter so that, no more passenger needs to get harassed like me.

Company: Metro Railway, Kolkata
Country: India
State: West Bengal

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