M/s. Ashwani Automobiles (p) Ltd./Hyundai Motor India Ltd
Deficiency of Servcies

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSSA0L FORUM, U.T. CHANDIGARH

R.K.TRIKA

#306, G.H. 32, MDC 5,

Panchkula 134 114

versus

1. M/s. Ashwani Automobiles (P) Ltd.,

181/3-B, Industial Area, Phase I

Chandigarh

2. M/s. Hyundai Motor India Ltd.,

North Regional Office, DLF Tower, III Floor,

Rajiv Gandhi I.T.Park, Chandigarh

Opposite Parties

Complaint Under the Consumer Protection Act, 1986

Respectfully Showeth,

1. That the complainant took delivery of one i 10 Era car from party No. 1 vide their receipt No. 7672 of 11.3.2008 for Rs.3, 69, 955/-

2. That seller withheld two documents with them on the date of delivery of car - one was Form No. 22 till cheque for Rs.9, 860/- issued by me for insurance of said car, was cleared. As per promise when they did not deliver the documents on their own, I reminded them; afterwards an envelope was handed over at my residence but Form No. 22 was not found.

3. In the absence of Form No. 22, I could not apply for registeration of the car. Numerous times, I requested the seller & HMIL by way of telephones, E-mails & personal visits but matter was prolonged on one pretext or other. After two months, I was told to arrange DDR which was lodged the same day & original copy was delivered the very next day to party No. 1. Still they took another one month to give me the said Form & that too after vigorous follow-up.

4. During these 3 months, I was subjected to a lot of harrasment & mental agony. On account of this delay, I have to arrange police report from Ambala for registeration of vehicle afresh. In order to avoid challan or impounding of vehicle, I used my car very selectively & restrictively.

5. Besides I was not given exchange bonus of Rs.7, 500/- on one point or other. On 19.8.08, I personally gave copy of new registgeration of my old Santro car No. CH 03 E 9255 to Mr. Karan (Sales Manager) in the office but to no avail in spite of fulfillment of last requirement.

6. In between, I brought in the knowledge of party No. 2 about poor service of 19.11.08 done by party No. 1. Dickey of car was not opened at all and bed near doors had bitumen even after washing. Afterwards I was told that it all happened on account of inept handling of changed staff in their workshop.

7. When all my requests fell on deaf ears, an e-mail dated Jan. 11 was sent them finally to compensate me for Rs.33, 500/-. Like previous occasions except auto-reply, it also remained unreplied till I repeated the message on 17.3.10 - a vague & false reply has been received. I may add that I can present entire record of e-mails, telephonic messages with dates & who attended each one.

8. It is, therefore, respectfully prayed to Hon'ble Forum that OPs be directed to immediately pay a sum of Rs.33, 500/- interest @12% from 11.1.09 till date of payment:

Rs.15, 000/- (Rs.200x75 days-after grace period), last line of Para 4 please

Rs. 7, 500/- as Exchange Bonus,

Rs. 1, 000/- as poor II service &

Rs 10, 000/- for harassment & mental agony

A sum of Rs.2, 000/- be also imposed upon OPs for forcing the complainant into litigation.

Panchkula (R.K.Trika)

17.4.10 Complainant

Verification:

Verified that the contents of above complaint are true & correct to the best of my knowledge & belief. No part of it is false & nothing material has been kept concealed therefrom.

Panchkula (R.K.trika)

17.4.10 Complainant

Company: M/s. Ashwani Automobiles (p) Ltd./Hyundai Motor India Ltd
Country: India
State: Chandigarh

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