Air India
Denied seat for valid ticket holders

AI-608 to leave at 21:20hrs on 11th January was filled with some other passengers and about 10 of us booked on this flight were denied seats. Even web check-ins were tampered (5D upgraded to 1F after argument). 3B was vacant but I was denied. Staff lied to us, bullied (I reported well before 1hour), they tried all tricks to turn us back. When 6 of us stood there for 2 hours, they got us into Jet Konnect. No food/water offered. I was advised that I should have reported even earlier and that they do this everyday to passengers. They even suggested one of the younger lady to buy a ticket for next day for 32, 000Rs. (Bengaluru-Chandigarh).

This is a disgusting experience. I had to plead that I have a sick child at home and I have to return. Staff were pathetic, lying creeps. They told me that flight was downgraded (from 160 seater to 120 seater). Within half an hour, infront me the same bald, dark, short guy tells others that they filled the AI 608 seats with passengers stranded from 7pm flight.

Not even an apology offered by staff. They were all the time trying to make passengers believe that it is passengers fault. Horrible experience.

How can they even tamper the web check-ins? Could not they adjust the 7pm passengers in other airlines (as they did to us in the end after making us wait for 2 hours)? Isn’t there common sense and passenger convenience never in mind for dumb, clueless, impolite staff? They were even gloating that they do this everyday. Most pathetic experience.

This is a national carrier with tax payers money drained every day into. If they start cheating passengers, where will passengers go? In the name of cost cutting, they are giving curry Puffs as snacks through out the day. Then they are lying to valid ticket holders and making them go away and possibly selling the seats to someone else. Can anything be worse?

Company: Air India
Country: India
State: Karnataka
City: Bangalore

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