Air India
NON RECEIPT OF PAYMENT AGAINST CANCELLED TICKET

I have cancelled the following e-ticket on 21st May’11 due to some unavoidable reasons but till date I have

not received the cancelled amount Rs 2102/-:

a) Ticket no 098-2100691369, b) PNR No JVOXX, c) Flight No AI9760,

d) Destination Silchar to Guwahati.

It is already more than 30days since I have cancelled the ticket but till date Air India has not refunded my due cancelled amount. Moreover I have tried to contact over telephone to the Airline helpdesk but found either the phones are engaged or nobody picks up the phone. I have contacted even AI city office to help me out but they refused. I have already sent more than 5 e-mail to eCommerce@airindia.in but no reply. If this is the attitude of the people of our national carrier what service we can expect? I would like to bring to the notice of all the persons who does e-ticket through AI site to be aware not to commit the same mistake that I did.

I would like to inform that I have cancelled some other AI tickets purchased through MakeMy Trip site on 11th June'11 & got the refund on 15th June'11.

I would like to draw the attention of the concerned department of Air India to look into the matter seriously & do the needful at the earliest.

Company: Air India
Country: India

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