AirIndia
AirIndia Service

Dear Sir,

This is to raise my major concern during my travel from Singapore to Chennai using AirIndia flight. Let me list down the issues.

1. The flight was delayed by almost one hour (26-Apr), but there is no communication to passenger regarding the delay. May i know why? You do not have enough staff to make any announcements?

2. Flight was landed in Singapore and started with in 30 mins, we have started to board the flight. My concern on this, there is no one cleaned the flight including the toilets. Is this is the way you treat passengers. Do you think we all travelling in unreserved trains.?

3. Flight that we travelled was not an air india international flight. It was just a very old Indian airlines domestic flight. Even thought you guys merged together we have made a booking for Ait India only and not for Indian airlines. If I have made a booking on my name and if I send someone else eventhough my friend will you accept another passenger?

4. Both toilets in that flight were not at all in useable condition. Every passenger started to sought towards crews. One of the passenger took a photo to put it in the media. Is this is the way to treat passenger.?

5. Even after take-off of the flight, a/c was not running at all and after the passenger escalation it was switched on. Are you guys not having a/c facility also in the flight?

If you are running under loss and try to do all these kind of cost cutting, then why you guys are running the flight service internationally. I feel you guys not have the capability run the flight service domestically.

Company: AirIndia
Country: India
State: Tamil Nadu
City: Chennai

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